Return policy

 At Lost Mary Vape USA, we are committed to providing a seamless shopping experience. If you need to cancel, return, or request a refund for your order, please review our policy below for detailed instructions.

Order Cancellation

We accept order cancellations under the following conditions:

  • Before Shipment: Orders can be canceled before the product is shipped or produced. If your order is canceled during this time, you will receive a full refund.
  • After Shipment: Unfortunately, we cannot cancel orders once the product has been shipped.

If you wish to cancel your order, please contact us as soon as possible at service@lostmary-vape-usa.com.

Returns

We accept returns under the following conditions:

  • Return Window: Customers have the right to apply for a return within 14 days of receiving the product.
  • Eligibility:
  1. The item must be unused and in the same condition as when you received it.
  2. The item must be in its original packaging.
  3. A receipt or proof of purchase is required to process the return.
  • Important Note: Please do not send your purchase back to the manufacturer. Contact us to receive the correct return address.

Shipping Costs:

  • Customers will only be charged once for shipping costs, including returns.
  • No Restocking Fee: We do not charge any restocking fees for returned products.

To initiate a return, please contact our Customer Service team at service@lostmary-vape-usa.com.

Refunds

Once we receive and inspect your returned item, we will notify you via email. The refund process includes the following steps:

  1. Notification: You will receive an email confirming receipt of your returned item and whether your refund is approved or rejected.
  2. Refund Processing: If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check Your Bank Account: Ensure the refund hasn’t been posted.
  2. Contact Your Credit Card Company: Refunds may take some time to officially post.
  3. Contact Your Bank: Processing times can vary depending on your financial institution.

If you’ve completed these steps and still haven’t received your refund, please get in touch with us at service@lostmary-vape-usa.com for further assistance.

How to Contact Us

For any questions or to initiate a return, please reach out to our Customer Service team:

Why Choose Lost Mary Vape USA?

  • Hassle-Free Returns: Simple and transparent return process.
  • No Hidden Fees: No restocking fees or unexpected charges.
  • Customer Support: Dedicated team ready to assist you every step of the way.